Frequently asked questions

Frequently asked questions

 

Frequently Asked Questions

Q: I just placed an order, can I add more items into it?

A: Absolutely! Place your extra order normally like with a regular order and select then “Extra order to existing order” from the delivery option. We will ship both of your orders as a one delivery to avoid double shipping fees.

 

Q: My order was suddenly interrupted while I was choosing the payment method. What should I do?

A: Don’t worry as we did get your order despite the interruption! You can select bank transfer for the payment method and proceed with it. If you would want to pay with an invoice and you are already registered to Annival Interior online store, you can change your payment method at your Own Annival Page:

1) Save your order into the shopping list
2) Transfer the shopping list into basket
3) Proceed to pay
4) Select payment method

If you aren’t a registered to Annival Interior online store and you haven’t got your Own Annival Page, please contact our customer service at info@annival.fi


 

Q: I ordered Riviéra Maison products but they look shabby and not high enough in quality. What should I do?

A: Riviéra Maison products are “Perfectly Imperfect!”. All products are handmade and each one of the items is unique. They may contain small “imperfections”, such as bubbles in glass and porcelain products, uneven writing in products containing text, ragged texture details in aluminium ect. Your product isn’t broken or low in quality, but typical for Riviere Maison’s brand; Relaxed and Carefree!


 

Q: I received my order, but one of the items I ordered is missing. Why? What should I do?

A: We are terrible sorry! It’s likely you have ordered the final piece and for some reason we didn’t have any more of that item left in the storage at the time of your order. If your ordered with an invoice, we have already removed the missing item from your invoice. If you paid with a back transfer, we will need your account number for the refund. If needed, please contact us to info@annival.fi regarding this matter.

Q: I want to returns items from my order. How do I proceed?

A: If you are about to return any ordered item(s), please ALWAYS contact our customer service BEFORE SENDING the items back: info@annival.fi

In international returns please see from Terms & Conditions page a section “Cancellations and Returns” for further information.

Inside Finland we will charge 4.90€ for the return costs. We will always charge 4.90€ return cost beforehand despite of your selected payment method. Please pay the return cost of 4.90€ directly to our account number:

ANNIVAL INTERIOR Oy
Danske Bank FI62 8216 3710 0027 72 (IBAN)    ,   BIC code  DABAFIHH

Please write to the message section Customer refund to an order XXXXXX (=your order’s number)

Return your order to Annival Interior well packed into one parcel/package. All items must be backed together and they must be in perfect condition, in their original package. Add a dispatch note on the delivery and also include your account number if needed for a possible cash refund. When we have accepted and verified your return, the item’s price will be reduced from your invoice or it will be refunded directly into your bank account.

Please not that inside Finland Matkahuolto and Posti will store your delivery only a limited time. If the order is not collected from Matkahuolto or Posti in time and the order is returned back to us by Matkahuolto or Posti, we will charge a full shipping cost from you.

Return your item to this order AFTER receiving an email from us

Return
Annival Interior Oy
Setäläntie 2
40950 Muurame
Finland

In international returns please see from Terms & Conditions page a section “Cancellations and Returns” for further information.


 

Q: I’m a blogger and I’d like to cooperate with you. Is that possible?

A: Yes, we would love that! We offer to most bloggers 10-20% discount in exchange of a blog post. If you’ve got a blog with lots of hits and readers, we can think other possible compensation options, too. Please contact us; info@annival.fi

 


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